AI customer support for your website, available 24/7
IncrediChat answers your visitors' questions from your own content, in text or voice, and passes the conversation to your team when a person is needed. Setup takes minutes and needs no coding.
What your support team gets
Answers from your content
Upload PDFs, text files or paste your content. The assistant answers from your knowledge base, so replies match what you actually offer. How the knowledge base works.
Text and voice
Visitors type or speak. Voice answers are streamed back so the conversation feels natural. See voice chat.
Live agent handoff
When the AI cannot answer or the visitor asks for a person, the chat moves to your team with the full conversation. See support integrations.
Many languages
Support visitors in their own language without separate setups. See languages.
How it works
- Add your content. Upload PDFs and text files, or paste your FAQs and product information.
- Install the widget. Paste one script tag into your site, or use the WordPress plugin.
- Let it answer. Review unanswered questions in your dashboard and fill the gaps in your knowledge base.
Looking to turn more visitors into customers? See our AI sales assistant for your website.
Built for your industry: car dealerships, real estate and online stores.
Frequently asked questions
Does it replace my support team?
No. It handles repetitive questions at any hour and hands off to your team when a person is needed, with the conversation attached.
Can it answer questions it was not trained on?
It answers from your knowledge base. When it cannot find an answer, the question is logged for you as unanswered so you can add the missing content.
Does it work on my website platform?
Yes. It is one script tag for any website, plus a WordPress plugin, and it connects to Shopify and WooCommerce product catalogs.