Accessibility Statement

Our Commitment

IncrediChat is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Accessibility Standards

This website strives to conform to the Israeli Standard 5568 (תקן ישראלי 5568) which is based on the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA success criteria. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

We have implemented the following accessibility features on our website:

• Keyboard Navigation: All interactive elements can be accessed using keyboard navigation
• Skip Links: Skip to main content link for keyboard users
• Alt Text: All meaningful images include descriptive alternative text
• Semantic HTML: Proper heading structure and landmark regions
• Color Contrast: Text meets WCAG AA contrast requirements
• Focus Indicators: Visible focus indicators for interactive elements
• Form Labels: All form fields have associated labels
• Responsive Design: Content adapts to different screen sizes and zoom levels
• Screen Reader Support: ARIA labels and live regions for dynamic content

Known Limitations

While we strive to adhere to the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. We are continually seeking solutions that will bring all areas of the site up to the same level of overall web accessibility.

The following content may have limited accessibility:

• Third-party embedded content (videos, maps, widgets from external providers)
• PDF documents uploaded before 2024 (we are working to remediate these)
• User-generated content in the chat widget

Alternative Access

If you are unable to access any content or functionality on our website, please contact us and we will provide you with the information or service you need through an alternative method.

Feedback and Contact Information

We welcome your feedback on the accessibility of the IncrediChat website. Please let us know if you encounter accessibility barriers:

When contacting us about an accessibility issue, please include:

• The web address (URL) of the content
• A description of the problem you encountered
• The assistive technology you are using (if any)
• Your contact information so we can follow up with you

We aim to respond to accessibility feedback within 5 business days.

Continuous Improvement

We are committed to continuously improving the accessibility of our website. Our accessibility efforts are ongoing and include:

• Regular accessibility audits and testing
• Training for our development and content teams
• Integration of accessibility into our development process
• User testing with people who use assistive technologies