Accessibility

Accessibility Statement

IncrediChat is committed to ensuring digital accessibility for people with disabilities.

Our Commitment

IncrediChat is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Accessibility Standards

This website strives to conform to the Israeli Standard 5568 (תקן ישראלי 5568) which is based on the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA success criteria. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

We have implemented the following accessibility features on our website:

  • Keyboard Navigation: All interactive elements can be accessed using keyboard navigation
  • Skip Links: Skip to main content link for keyboard users
  • Alt Text: All meaningful images include descriptive alternative text
  • Semantic HTML: Proper heading structure and landmark regions
  • Color Contrast: Text meets WCAG AA contrast requirements
  • Focus Indicators: Visible focus indicators for interactive elements
  • Form Labels: All form fields have associated labels
  • Responsive Design: Content adapts to different screen sizes and zoom levels
  • Screen Reader Support: ARIA labels and live regions for dynamic content

Known Limitations

While we strive to adhere to the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. We are continually seeking solutions that will bring all areas of the site up to the same level of overall web accessibility.

The following content may have limited accessibility:

  • Third-party embedded content: Videos, maps, and widgets from external providers may not fully comply with accessibility standards. We encourage these providers to improve their accessibility.
  • PDF documents: See our PDF Accessibility Policy below for details on document accessibility.
  • User-generated content: Content created by users through the chat widget may not meet accessibility standards, as we cannot control the content users submit.

PDF Accessibility Policy

We are committed to ensuring all PDF documents on our website are accessible:

  • New Documents (2024 onwards): All new PDF documents are created with accessibility in mind, including proper heading structure, alternative text for images, and tagged content for screen readers.
  • Legacy Documents (before 2024): We are actively remediating older PDF documents. Our target is to complete remediation of all high-priority documents by Q2 2025.
  • Alternative Formats: If you need a document in an alternative format (HTML, plain text, or large print), please contact us and we will provide it within 5 business days.

Video and Audio Content

For any video or audio content on our website:

  • Videos will include captions or transcripts
  • Audio content will have text transcripts available
  • If you find content without captions or transcripts, please contact us

Request Accommodations

If you need assistance accessing any content on our website, we are here to help:

How to Request Accessible Alternatives

  1. Email us at info@incredichat.com with the subject line "Accessibility Request"
  2. Describe the content you need access to (include the URL if possible)
  3. Tell us your preferred format (e.g., plain text, HTML, large print, audio)
  4. We will respond within 2 business days with a timeline
  5. Accessible alternatives are typically provided within 5 business days

Alternative Access

If you are unable to access any content or functionality on our website, please contact us and we will provide you with the information or service you need through an alternative method. We are committed to ensuring equal access to our services.

Feedback and Contact Information

We welcome your feedback on the accessibility of the IncrediChat website. Please let us know if you encounter accessibility barriers:

Accessibility Coordinator

When contacting us about an accessibility issue, please include:

  • The web address (URL) of the content
  • A description of the problem you encountered
  • The assistive technology you are using (if any)
  • Your contact information so we can follow up with you

We aim to respond to accessibility feedback within 5 business days.

Continuous Improvement

We are committed to continuously improving the accessibility of our website. Our accessibility efforts are ongoing and include:

  • Regular accessibility audits and testing
  • Training for our development and content teams
  • Integration of accessibility into our development process
  • User testing with people who use assistive technologies