Visual Flow Builder

Design Conversation Flows Without Code

Q: What happens after the flow completes?

You can end with an End node to close the conversation, or use AI Handoff to seamlessly transition to the AI assistant. The AI receives all the context and data collected during the flow.

Q: Can I integrate flows with my CRM or other tools?

Yes! Use the Action node to send webhooks to any URL. This lets you sync leads to your CRM, trigger Zapier automations, or notify your team via Slack when certain conditions are met.

Q: What's the difference between keyword and intent triggers?

Keyword triggers match exact words (e.g., pricing triggers when someone types pricing). Intent triggers use AI to understand meaning - so How much does it cost would trigger a pricing intent even without the exact word.

Create intelligent, guided chat experiences with our visual drag-and-drop flow builder. Qualify leads, collect information, and personalize conversations - all without writing a single line of code.

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Flow Builder

START Welcome! How can I help?

BUTTONS

Sales Support Pricing

COLLECT EMAIL What's your email address?

AI HANDOFF Connect to AI assistant

What is the Visual Flow Builder?

The Visual Flow Builder lets you create guided conversation experiences by connecting different node types together. Design lead qualification flows, customer onboarding sequences, or support triage paths - all with a simple drag-and-drop interface. When your flow completes, seamlessly hand off to the AI assistant with all collected context.

Powerful Node Types

Everything you need to build sophisticated conversation flows

Start Node

Define trigger conditions - activate flows based on keywords, AI-detected intent, or as the default conversation starter.

Message & Question

Display messages and collect user input. Validate responses with built-in email, phone, and custom validation rules.

Button Choices

Present clickable options to guide users down different paths. Perfect for categorizing inquiries or qualifying leads.

Conditions & Switch

Branch your flow based on collected data. Route enterprise customers differently than small businesses.

Actions

Save leads, send webhooks, set variables, or trigger notifications. Automate your workflow as the conversation progresses.

AI Handoff

Seamlessly transition to the AI assistant with all collected context. The AI knows everything the flow gathered.

Flow Builder Use Cases

See how businesses use conversation flows

Lead Qualification

Automatically qualify leads before they reach your sales team:

Ask about company size, budget, and timeline
Route enterprise leads to sales, SMB to self-serve
Capture contact info and sync to CRM
Score leads based on responses

Support Triage

Route support requests to the right team:

Categorize issues (billing, technical, sales)
Collect order numbers or account info upfront
Escalate urgent issues immediately
Hand off to AI for common questions

Appointment Booking

Streamline your booking process:

Collect name, email, and phone
Ask about preferred time slots
Gather context about their needs
Send confirmation via webhook

Product Recommendations

Guide customers to the right product:

Ask about their needs and preferences
Use switch logic to recommend products
Show different options based on budget
Hand off to AI for detailed questions

Smart Trigger Modes

Choose how your flows are activated based on what visitors say:

Keyword Matching

Trigger flows when visitors use specific words like "pricing", "demo", or "support".

AI Intent Detection

Use AI to understand meaning, not just words. "I need help" triggers the support flow even without the word "support".

Always Active

Set a flow as the default conversation starter for all new chats.

Trigger Settings

Trigger Mode

Intents (comma-separated)

AI will match user messages by meaning, not exact words

Why Use Flow Builder?

Faster Lead Capture

Structured flows capture more leads by asking the right questions at the right time.

Better Qualification

Route high-value leads to sales and let AI handle the rest. No more wasted calls.

Higher Conversion

Guided experiences convert better than open-ended chat. Lead visitors to action.

Flow Builder FAQs

No coding required! The visual flow builder uses drag-and-drop to connect nodes. Just select node types, configure their settings, and draw connections between them.

Yes! You can create multiple flows per widget, each with different trigger conditions. For example, have a "Sales" flow triggered by pricing keywords and a "Support" flow triggered by help-related intents.

You can end with an "End" node to close the conversation, or use "AI Handoff" to seamlessly transition to the AI assistant. The AI receives all the context and data collected during the flow.

Yes! Use the "Action" node to send webhooks to any URL. This lets you sync leads to your CRM, trigger Zapier automations, or notify your team via Slack when certain conditions are met.

Keyword triggers match exact words (e.g., "pricing" triggers when someone types "pricing"). Intent triggers use AI to understand meaning - so "How much does it cost?" would trigger a "pricing" intent even without the exact word.