Do Not Sell My Personal Information
Your California Privacy Rights
IncrediChat Does Not Sell Your Personal Information
We want to be clear: IncrediChat does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.
Your Rights Under California Law
The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give California residents specific rights regarding their personal information. Even though we do not sell personal information, we want you to understand your rights:
Right to Know
Request information about the personal data we collect, use, and disclose.
Right to Delete
Request deletion of personal information we have collected from you.
Right to Correct
Request correction of inaccurate personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
What We Do With Your Data
We use your personal information solely to:
- Provide and improve our AI chat widget services
- Process your subscription and payments
- Send you service-related communications
- Provide customer support
- Analyze usage to improve our platform (with your consent for analytics cookies)
We share data with service providers (sub-processors) only as necessary to deliver our services. See our Sub-processors page for details.
Opt-Out of Analytics & Marketing
While we don't sell data, you can control how we use your information for analytics and marketing:
Cookie Preferences
Manage your cookie settings to control analytics and marketing tracking:
Marketing Communications
To opt out of promotional emails:
- Click the "Unsubscribe" link at the bottom of any marketing email
- Update your notification preferences in your account dashboard
- Email us at privacy@incredichat.com
How to Exercise Your Rights
California residents can exercise their CCPA/CPRA rights by:
Option 1: Self-Service (Fastest)
Log in to your IncrediChat dashboard to:
- Download your data (Right to Know)
- Delete your account (Right to Delete)
- Update your information (Right to Correct)
Option 2: Email Request
Send your request to privacy@incredichat.com with:
- Your name and email address associated with your account
- Description of your request (access, delete, correct, or opt-out)
- We will respond within 45 days as required by law
Verification Process
To protect your privacy, we may need to verify your identity before fulfilling your request. We may ask you to:
- Confirm information we have on file (e.g., email address)
- Respond to a verification email sent to your account email
- Provide additional documentation in certain cases
You may also designate an authorized agent to make a request on your behalf. The agent must provide proof of authorization.
Contact Us
For questions about your California privacy rights or this page: