Privacy Policy

Introduction

IncrediChat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

IncrediChat is a product name of MenuWays Ltd. All references to "IncrediChat", "we", "us", or "our" in this Privacy Policy refer to MenuWays Ltd.

By using IncrediChat, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and email address
• Company name and job title
• Billing information and payment details
• Phone number

Usage Information

We automatically collect certain information when you use our services:

• Device and browser information
• IP address and location data
• Pages visited and features used
• Time spent on pages

Conversation Data

We collect and process conversation data from your chat widgets, including:

• Chat messages between visitors and your AI assistant
• Lead capture form submissions
• Voice chat transcriptions

How We Use Your Information

We use the collected information for various purposes:

• Provide and maintain our services
• Process your transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Develop new features and improve our services
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues
• Send promotional communications (with your consent)

Data Sharing

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We share data with third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information for any other purpose with your consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Conversation data is retained for the duration of your subscription plus 30 days after account termination, after which it is permanently deleted.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@incredichat.com.

Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to track activity on our services. Cookies are files with a small amount of data that are stored on your device.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.