Terms of Service

1. Acceptance of Terms

By accessing or using IncrediChat's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

IncrediChat is a product name of MenuWays Ltd. All references to "IncrediChat", "we", "us", or "our" in these Terms refer to MenuWays Ltd.

These Terms of Service apply to all users of the service, including without limitation users who are browsers, customers, merchants, and contributors of content.

2. Service Description

IncrediChat provides AI-powered chat widget services that allow businesses to engage with their website visitors through text and voice conversations. Our services include:

• AI-powered chat widgets for websites
• Voice chat capabilities
• Lead capture and management
• Knowledge base (RAG) functionality
• Analytics and reporting

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time without prior notice.

3. User Accounts

To use certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

You must be at least 18 years old or the age of majority in your jurisdiction to create an account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Subscriptions and Billing

Free Trial

We offer a 14-day free trial for new users. No credit card is required to start your trial. At the end of the trial period, you will need to subscribe to a paid plan to continue using the service.

Subscription Plans

Our subscription plans are billed on a monthly or annual basis. By selecting a subscription plan, you agree to pay the applicable fees as described on our pricing page.

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate.

Refunds

Refunds are available only if you have sent less than 20 messages AND your request is made within 3 days from the date of first purchase. Once more than 20 messages are sent, or the 3-day period has passed, the service is considered consumed and non-refundable. For full details, please see our Refund Policy.

5. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit harmful, threatening, or harassing content
• Distribute spam, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the service
• Use the service for any illegal or fraudulent purpose
• Collect personal information of users without consent
• Impersonate any person or entity

Violation of these terms may result in immediate termination of your account without refund.

6. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of IncrediChat. Our service is protected by copyright, trademark, and other laws.

You retain ownership of any content you upload to the service, including documents and knowledge base materials. By uploading content, you grant us a license to use it solely for the purpose of providing the service.

7. Your Data

You retain all rights to your data. We process your data in accordance with our Privacy Policy. You are responsible for:

• The accuracy and legality of the data you upload
• Obtaining necessary consents from your end users
• Complying with data protection laws applicable to your use
• Maintaining your own backups of important data

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, error-free, or secure. AI-generated responses may not always be accurate, and you should not rely on them for critical decisions without human review.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IncrediChat SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

10. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our service after revisions become effective, you agree to be bound by the revised terms.