Simple, Transparent Pricing
Choose the plan that fits your business. All plans include a 14-day free trial.
Starter
Perfect for small businesses getting started
$29.00
$23
/month
Billed annually ($278.00/year)
- 1 Chat Widget
- 2,000 Text Chats/month
- Voice Chat
- 1 Widget
- 2,000 text chats/month
- Basic analytics
- Email support
Most Popular
Professional
For growing businesses with more needs
$79.00
$63
/month
Billed annually ($758.00/year)
- 5 Chat Widgets
- 10,000 Text Chats/month
- 500 Voice Chats/month
- 5 Widgets
- 10,000 text chats/month
- 500 voice chats/month
- Advanced analytics
Business
For larger teams with advanced needs
$199.00
$159
/month
Billed annually ($1910.00/year)
- Unlimited Chat Widgets
- 50,000 Text Chats/month
- 2,500 Voice Chats/month
- Unlimited Widgets
- 50,000 text chats/month
- 2,500 voice chats/month
- Custom analytics
Enterprise
Custom solutions for enterprise needs
Compare Plans
| Feature | Starter | Professional | Business |
|---|---|---|---|
| Chat Widgets | 1 | 5 | Unlimited |
| Text Chats per Month | 2,000 | 10,000 | 50,000 |
| Voice Chats per Month | 500 | 2,500 | |
| Documents (Knowledge Base) | 50 | 250 | 1000 |
| Custom Branding |
Frequently Asked Questions
After your 14-day free trial ends, you'll be prompted to choose a plan. If you don't select a plan, your widgets will be paused but your data will be saved for 30 days. No credit card is required to start your trial.
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the start of your next billing cycle.
A chat is counted each time a visitor starts a new conversation with your AI assistant. Multiple messages within the same conversation count as one chat. System messages and greetings are not counted.
We'll notify you when you reach 80% and 100% of your limit. You can either upgrade your plan or enable overage billing. Your widgets won't stop working immediately—we give you a grace period to make a decision.
We offer a 30-day money-back guarantee. If you're not satisfied with IncrediChat within the first 30 days of your paid subscription, contact us for a full refund.
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