AI customer service and sales assistant for your website.
Answer customer questions from your own content, capture leads and turn visitors into customers, 24/7, in text or voice. Every conversation is saved for your team. AI customer support and AI sales assistant in one assistant.
14-day free trial · No credit card required
Installs with one line of code on any platform
Answers from your content, not guesses.
Upload your documents, FAQs and product information. IncrediChat retrieves the right passage and answers in your own words, around the clock.
- Knowledge Base (RAG)Upload documents and let the AI answer questions using your company's specific knowledge.
- Lead captureAutomatically capture visitor information at the right moment and send leads to your CRM by webhook.
- Unanswered questionsSee what visitors asked that the AI could not answer, and fill the gaps in your knowledge base.
Up and running in minutes.
Create your widget
Customize your chat widget's appearance, set up your AI's personality, and configure lead capture forms.
Add your knowledge
Upload documents, FAQs, and product information to train your AI on your specific business needs.
Install and go live
Copy one line of code to your website and start engaging visitors instantly.
<script src="https://api.incredichat.com/widget/loader.js"
data-api-key="YOUR_API_KEY" async></script>Make the widget yours.
Pick a look, choose your colours and see every change live before you publish. Two looks are included today, with more on the way.
- Classic or new lookA bold coloured header, or a clean flat style with hairline borders. Your brand colour applies to both.
- Live previewThe preview is the real widget, connected to your AI.
- Multi-languageEngage visitors in their preferred language with support for English, Hebrew, Dutch, and more.
Every conversation, in one place.
Read full transcripts, see which source the AI answered from, and spot the questions it could not answer so you can teach it.
- Unanswered questionsTrack what the AI could not answer and improve your knowledge base.
- Analytics dashboardTrack conversations, measure engagement, and gain insights into what your visitors are asking.
Turn chats into qualified leads.
Every lead is scored, so your team knows who to call first. Export to Excel, CSV or JSON, or send them to your CRM by webhook.
- Hot, warm and coldAutomatic scoring surfaces the visitors most likely to buy.
- Track every stageNew, contacted, qualified, converted or lost.
Smart product detection for online stores.
Just add your sitemap URL and IncrediChat automatically detects all your products using Schema.org structured data. No manual data entry required.
- Auto product importAutomatically extracts products from Shopify, WooCommerce, Magento, and any platform using Schema.org.
- Rich product dataPrices, stock status, ratings, images, and variants are all captured automatically.
- Direct product linksThe AI responds with direct links to specific products, not just category pages.
Everything you need to engage visitors.
Powerful features designed to help you convert more visitors into customers.
AI-Powered Conversations
Powered by GPT-4, our AI understands context and provides intelligent, human-like responses to your visitors.
Voice Chat Support
Let visitors speak directly to your AI assistant with real-time voice-to-text and text-to-speech.
Lead Capture
Automatically capture visitor information at the right moment and send leads to your CRM by webhook.
Knowledge Base (RAG)
Upload your documents and let the AI answer questions using your company's specific knowledge.
Multi-Language
Engage visitors in their preferred language with support for English, Hebrew, Dutch, and more.
Analytics Dashboard
Track conversations, measure engagement, and gain insights into what your visitors are asking.
Unanswered Questions
See what visitors asked that the AI could not answer, and fill the gaps in your knowledge base.
Visual Flow Builder
Design conversation flows with drag-and-drop. Create guided experiences, qualify leads, and personalize interactions.
Simple, transparent pricing.
All plans include a 14-day free trial. Save 20% with yearly billing.
Frequently asked questions.
Everything you need to know about IncrediChat AI chat widgets.
What is an AI chat widget and how does it work?
An AI chat widget is an intelligent chatbot that you embed on your website to automatically engage with visitors. IncrediChat uses GPT-4 technology to understand visitor questions and provide human-like responses 24/7. It learns from your knowledge base (documents, FAQs) to give accurate, relevant answers specific to your business.
How do I add IncrediChat to my website?
Adding IncrediChat is simple - just copy and paste one line of JavaScript code into your website's HTML. It works with any website platform including WordPress, Shopify, Wix, Squarespace, and custom-built sites. The widget appears within seconds and starts engaging visitors immediately.
What makes IncrediChat different from other chatbots?
IncrediChat stands out with its unique combination of GPT-4 AI intelligence, voice chat support (text-to-speech and speech-to-text), and RAG (Retrieval-Augmented Generation) technology. Unlike basic chatbots, our AI understands context, remembers conversation history, and provides intelligent responses based on your uploaded knowledge base.
Does IncrediChat support voice conversations?
Yes! IncrediChat is one of the few chat widgets that supports real-time voice conversations. Visitors can speak directly to your AI assistant using their microphone, and the AI responds with natural-sounding voice using advanced text-to-speech technology. This is available on Professional and Business plans.
Can I train the AI with my own content?
Absolutely! You can upload PDFs, documents, and text files to create your knowledge base. IncrediChat uses RAG technology to retrieve relevant information from your documents and generate accurate responses. You can also customize the AI's personality, tone, and behavior to match your brand voice.
How does lead capture work?
IncrediChat can automatically collect visitor information (name, email, phone) at the right moment during conversations. You can customize when to show the lead capture form - before chat starts, during conversation, or when visitors ask specific questions. All leads are stored in your dashboard and can be exported or sent to your CRM by webhook.
What languages does IncrediChat support?
IncrediChat supports 50+ languages powered by GPT-4. Voice chat (speech-to-text and text-to-speech) is available in 32 languages including English, Spanish, French, German, Hebrew, Arabic, Chinese, Japanese, and more. The AI automatically detects the visitor's language and responds accordingly. You can also set a default language and customize responses for specific markets.
Is there a free trial available?
Yes! We offer a 14-day free trial with no credit card required. You get access to all features during the trial, including 50 text chats and 10 voice chats. This gives you plenty of time to set up your widget, test the AI, and see real results before committing.
How much does IncrediChat cost?
IncrediChat offers transparent pricing starting at $29/month for the Starter plan (1,000 text chats). The Professional plan is $59/month and includes voice chat support. The Business plan at $199/month offers 30,000 chats and custom branding. All plans include a 14-day free trial and a 20% discount for annual billing.
Can I customize the chat widget appearance?
Yes, IncrediChat is fully customizable. Choose between the classic and the new widget look, then change colors, position, size, welcome messages, and avatar to match your brand. On Business and Enterprise plans, you can also remove the IncrediChat branding completely for a white-label experience.
Is my data secure with IncrediChat?
Security is our top priority. IncrediChat uses 256-bit SSL encryption for all data transfers, stores data in secure cloud infrastructure, and is designed with GDPR requirements in mind. We never share your data with third parties, and you can delete your data at any time. Enterprise plans offer additional security features and custom data retention policies.
What analytics and insights are available?
IncrediChat provides detailed analytics including total conversations, messages sent, response times, visitor locations, popular questions, and conversion rates. You can track which questions the AI couldn't answer, helping you improve your knowledge base. All data is available in your dashboard with exportable reports.
Ready to transform your customer experience?
Start your 14-day free trial today. No credit card required.